Refund policy

Return and Refund Policy

Brand Name: Jwelric

At Jwelric, customer satisfaction is important to us. We strive to provide quality artificial jewellery and a smooth shopping experience. If you receive a damaged, defective, incorrect, or eligible item that you wish to return, please review the following policy before submitting a request.

1. Return Window

We offer a 7-day return window from the date of delivery. Customers must contact our support team within 7 days of receiving their order to request a return or report a product-related issue.

Return requests submitted after this period may not be accepted, except where required by applicable law.

2. Eligibility for Returns

To be eligible for a return, the following conditions generally apply:

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned with its original packaging, tags, accessories, and any items included with the order.

  • The product must not show signs of damage caused by improper handling, wear, or misuse after delivery.

  • The return request must be submitted within the applicable 7-day return window.

Products that do not meet these conditions may be ineligible for return, subject to applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery, preferably with:

  • Your order number.

  • Clear photographs of the product and its packaging.

  • A brief description of the issue.

Our team will review the information and provide guidance regarding the next steps. Depending on the circumstances and applicable law, an eligible case may be resolved through a replacement, refund, or another appropriate remedy.

We recommend retaining the original packaging until your request has been resolved.

4. Products Not Eligible for Return

Returns may not be accepted for the following reasons, except where required by applicable law:

  • Products that have been worn, used, altered, or damaged after delivery.

  • Products returned without the required original packaging or included accessories.

  • Products showing signs of misuse or improper care.

  • Return requests submitted outside the applicable return window.

For hygiene reasons, jewellery that has been worn may be ineligible for return unless the item is defective, incorrect, or otherwise eligible under applicable law.

5. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Jwelric customer support using the contact details provided on our website.

  2. Share your order number and the reason for the return.

  3. Provide photographs or other information if requested, particularly for damaged, defective, or incorrect items.

  4. Wait for our team to review your request and provide return instructions.

  5. Pack the product securely and follow the approved return instructions.

Please do not send products to an address that has not been confirmed by our team.

6. Return Shipping Charges

For products that arrive damaged, defective, or incorrect, Jwelric will review the issue and communicate the applicable return shipping arrangements.

For other eligible returns, any applicable return shipping charges will be communicated before the return is completed.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

7. Refund Policy

Refunds are subject to approval following review of the return request and, where applicable, receipt and inspection of the returned product.

Once a refund is approved, it will be processed to the original payment method wherever possible. If this is not feasible, we will contact you to arrange an appropriate alternative, subject to applicable law.

The time required for the refund to appear in your account may vary depending on your bank, payment provider, or payment method.

Any applicable refund amount and processing details will be communicated to the customer.

8. Order Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible.

Cancellation may be possible before the order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

This provision does not affect any cancellation or refund rights provided by applicable law.

9. Exchanges and Replacements

Exchanges or replacements may be offered for eligible damaged, defective, or incorrect products, depending on product availability and the circumstances of the case.

If the same product is unavailable, our team will communicate the available resolution in accordance with applicable law.

10. Refund Delays

If you have not received an approved refund within the communicated timeframe, please contact our support team with your order number and refund confirmation details, if available.

We will help you check the status of the refund with the relevant payment provider where necessary.

11. Contact Us

For return, refund, replacement, or order-related enquiries, please contact Jwelric through the customer support details listed on our website.

Please include your order number in all communications so we can assist you efficiently.

12. Policy Updates

Jwelric reserves the right to update this policy when necessary. Changes will be published on this page and will apply in accordance with applicable law. Any changes will not remove rights already available to customers under applicable law.

Thank you for shopping with Jwelric. We appreciate your trust and look forward to serving you.