Shipping Policy

Trade Name: Jwelric

At Jwelric, we aim to deliver your favourite artificial jewellery safely and efficiently. We work with shipping and logistics partners to ensure your orders reach you as smoothly as possible.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Shipping Locations

Jwelric offers shipping across India, subject to courier serviceability at the delivery address.

Delivery availability may vary depending on the customer's PIN code and the logistics partner serving that location.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Order processing may take longer during sales, festive seasons, public holidays, or periods of unusually high order volume.

Orders are not considered shipped until they have been handed over to the relevant shipping partner.

3. Estimated Delivery Time

After dispatch, delivery typically takes approximately 3–7 business days, depending on the destination, courier service, and local delivery conditions.

Delivery to remote locations may take longer. These timelines are estimates and are not guaranteed delivery dates.

Unexpected circumstances, including severe weather, transportation disruptions, operational delays, or other events beyond our control, may affect delivery.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

If free shipping is offered, the applicable terms and conditions will be communicated on our website or through the relevant promotional offer.

Any shipping promotion will be subject to the conditions stated at the time of purchase.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, where tracking is available.

You can use the tracking details to check your shipment status. Please allow some time for tracking information to become active after dispatch.

If your tracking information has not updated for an extended period, contact our customer support team for assistance.

6. Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate and complete delivery information, including their name, mobile number, house number, street address, city, state, and PIN code.

Jwelric cannot guarantee successful delivery when the address or contact details provided are incomplete or incorrect.

If you notice an error after placing your order, please contact us immediately. Address changes may not be possible once an order has been processed or dispatched.

7. Failed Delivery Attempts

Our shipping partners may attempt delivery according to their operational procedures.

If delivery fails because the recipient is unavailable, the address is incorrect, or the courier cannot contact the recipient, the shipment may be reattempted, held, or returned to the sender in accordance with the courier's procedures.

Please ensure that your phone number is active and that someone is available to receive the package when delivery is attempted.

8. Delayed, Lost, or Undelivered Shipments

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number.

We will review the available tracking information and coordinate with the shipping partner where necessary.

If a shipment is confirmed lost or cannot be delivered, Jwelric will work with the customer to determine an appropriate resolution in accordance with applicable law and our relevant policies.

9. Damaged Packages or Incorrect Items

Please inspect your package and product after delivery.

If you receive a damaged, defective, or incorrect item, contact us promptly with your order number and clear photographs of the product and packaging.

Our team will review your request under the Jwelric Return and Refund Policy and applicable consumer protection requirements.

10. Order Cancellation and Returns

Order cancellation requests should be submitted as soon as possible. Cancellation may not be possible after an order has been processed or dispatched.

For eligible returns, refunds, and replacements, please refer to our Return and Refund Policy available on the Jwelric website.

Nothing in this Shipping Policy limits any rights available to customers under applicable law.

11. Contact Information

For shipping, tracking, or delivery-related enquiries, please contact us using the details below.

Trade Name: Jwelric

Email: thejwelric@gmail.com

Phone: +91 96911 73243

Please include your order number when contacting us about an existing order so our team can assist you efficiently.

12. Policy Updates

Jwelric may update this Shipping Policy when necessary. The latest version will be published on this page and will apply in accordance with applicable law.

Thank you for choosing Jwelric. We appreciate your trust and look forward to delivering your favourite jewellery to you.