🛡️ Jwelric Return & Exchange Policy
At Jwelric, we want you to shop with confidence! If you're not satisfied with your purchase, we offer an easy 7-day return and exchange policy for all products.
✅ Easy Returns & Exchanges
- You can return or exchange any product within 7 days of delivery for any reason.
- Items must be unused, in original condition, with all tags and packaging intact.
- Hygiene-sensitive products (such as earrings) are also eligible for returns.
- Sale items, discounted purchases, and gift card orders are non-returnable.
🔄 How to Request a Return or Exchange
- Easy Online Request – Visit our website and submit a return/exchange request.
- Unboxing Video Recommended – While not mandatory, a clear unboxing video helps process claims for damaged, missing, or incorrect items faster.
- Approval & Pickup – Once approved, our team will arrange a pickup from your address.
- Refund or Exchange – After inspection, we will process a refund to your original payment method or send a replacement.
💰 Refund Policy
- Prepaid Orders – Refunds are processed back to your original payment method within 5-7 business days after we receive the returned product.
- COD Orders – Refunds will be issued as store credit or bank transfer within 5-7 business days.
🚚 Shipping & Delivery
- Orders cannot be canceled once shipped.
- Delivery delays due to courier partners are not eligible for refunds.
- Return shipping is free – No extra charges for return pickups!
⚠️ Customer Responsibility
- Ensure your shipping details are correct when placing an order.
- If a parcel is returned due to incorrect address or non-acceptance, only 50% of the amount will be refunded within 3-5 business days.
❌ Exclusions
- Exchanges do not cover loss or damage of Zirconia stones after delivery.
Thank you for choosing Jwelric! We appreciate your trust and support. 💖
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